ATTENTION!
Engraving quality is directly related to the quality of the photo/digital photo that is supplied to us. Contrasty photos work best! See "Photo Quality" section for more details. You may also send us the original photo (via U.S. standard mail) for scanning. We will return it to you with your order. Here is our mailing address:

Laser Looks Wear, 1 Artavia Street, Duluth, MN 55811

Why We Use Rhodium-Plated Photo Pendants instead of Nickel
Rhodium is a bright, hard metal. The density of rhodium allows it to hold its shape for a very long period of time. Rhodium is a naturally brighter metal which will result in a brighter engraved image. The benefit to you is higher quality right from the start.

Note: Gold-plated photo pendants are not rhodium-plated.

Sterling Photo Pendants
STERLING PENDANTS HAVE BEEN DISCONTINUED.

Free Chain with Your Order
Every order comes with a free chain of your choice. However, occasionaly (because of chain popularity, manufacturer issues, etc.) we may be "OUT OF STOCK" of the chain you selected with your order. We are not able to inform you (while ordering) that specific chains are "OUT OF STOCK" with the way that our website is programmed. In the event that this happens, we reserve the right to select a different chain for your order.

Return Policy
Each of our products are custom made, so there are no returns unless we make an error on your order. If you discover a mistake with your order, please contact us immediately, within 1 week of receiving your order and we will work with you to make it right.

Care Instructions
Rhodium-Plated/Gold-Plated Photo Pendants and Photo Key Chains: To keep your pendant looking its best, do not immerse it in water (do not swim or shower while wearing it), apply lotions, sprays or perfumes directly on the photo pendant. Also, do not attempt to clean pendants with cleaning solvents. If you need to clean the photo pendant, simply use a soft cloth.

Completing Your Order
Orders are normally completed within 2 to 3 business days from when we receive them. During our busy seasons (Valentine's Day, Mother's Day, Father's Day and Christmas) orders may take up to 5 days to complete. PLEASE PLAN AHEAD AND ORDER EARLY IF ORDERING DURING THOSE TIME PERIODS. Call us to get a better estimate of actual time to complete, 218-590-2646.

Shipping Options
We have three options available for shipping. Shipping preference can be selected at “Check Out”.

Express: Expect your order to arrive the day after your product has been completed and shipped. Note: Express shipping may take up to 2 days in some locations (low mail volume locations) and/or during busy times of the year, i.e. - Christmas. Express is the only shipping option from the United States Postal Service that is trackable. Call us at 218-590-2268 to get your Express tracking number.

Priority: Expect your order to arrive two to three days after your product has been completed and shipped. Note: Priority shipping may take up to four days in some locations (low mail volume locations) and/or during busy times of the year, i.e. - Christmas. If Priority is selected and you do not receive your order when expected, we can not be held responsible. We too are at the mercy of the United States Postal Service.

Standard: Expect your order to arrive three to five days after your product has been completed and shipped.

If you have not received your order within two weeks (three weeks during our busy seasons) after placing it, please call us at 218-590-2268.

Also, please call us if you have any questions or concerns regarding shipping options.

Special Order Requests
If you have any special requests with you order (i.e. - Removing background image(s) from your photo, photo retouching, moving people in photo closer together, etc.) please call us at 218-590-2646 or e-mail us at jeffreyspry@charter.net to discuss options.